Sun. Jun 4th, 2023

JPMorgan Chase CEO Jamie Dimon. Staff on the financial institution say suspicion and worry are swirling over the agency’s data-collection efforts.KENA BETANCUR/Getty Pictures

  • JPMorgan has developed a robust data-collection instrument to watch its staff, dubbed WADU.

  • Staff at America’s largest financial institution worry what the information assortment might imply for his or her jobs.

  • One staffer described a office the place phrases like “Large Brother” and “1984” have grow to be commonplace.

Editor’s observe: This story was first revealed in Might 2022. It was up to date in Might 2023 to replicate the financial institution’s newest return-to-office insurance policies. 

At JPMorgan Chase, watchful eyes are in all places, in response to staff.

In April, JPMorgan CEO Jamie Dimon ordered the financial institution’s managing administrators, its highest ranks beneath the C-Suite, to return to the workplace 5 days every week to be “seen on the ground.” All different staff had been additionally ordered to return to the workplace a minimum of three days every week or “face corrective motion,” in response to a replica of the memo obtained by Insider.

For these questioning how the financial institution will hold observe of which staff require “corrective motion,” look no additional than a report Insider revealed final 12 months in regards to the financial institution’s highly effective surveillance strategies, which permit it to trace every thing from ID badge swipes to time spent on Zoom calls.

“Amongst lots of people, you’ll hear the time period ‘Large Brother,’ and you’ll hear the time period ‘1984,’” one US-based worker informed Insider on the time, referencing the dystopian novel by George Orwell.

“It is fostered paranoia. It is fostered mistrust. And, to be sincere with you, it is fostered a number of disrespect,” this particular person stated. “There’s a number of sentiment round Chase that we’re only a quantity. That is all we’re.”


One of many financial institution’s strongest data-collection instruments is named the “Office Exercise Knowledge Utility” (or “WADU” for brief), which JPMorgan constructed shortly earlier than the appearance of the coronavirus pandemic, in response to this Insider report from Might 2022.

How WADU operates is a little bit of a thriller, even to folks contained in the financial institution. Nonetheless, Insider was capable of glean some particulars by speaking to greater than half a dozen present and former financial institution staff, together with what WADU tracks, who it tracks, and the way it makes its findings recognized to JPMorgan managers.

For extra particulars on how JPMorgan Chase’s WADU system works and what sorts of information it tracks about staff, learn Insider’s full story right here.

On the time of the report, a JPMorgan official pointed Insider to language on the financial institution’s intranet that claims that the knowledge WADU gathers is meant to shore up “enterprise effectivity, resiliency and office well being and security” — and “might not be used for every other functions,” similar to “employment motion.”

However staff stated they had been largely unaware of such disclosures and that financial institution managers, in apply, have tied knowledge collected within the system to threats of employment motion. Staff had been granted anonymity to debate how WADU works and the way it impacted firm employees since they weren’t approved to talk with reporters.

Staff additionally defined among the uncommon ways that they had adopted to evade the system’s detection, together with downloading a mouse jiggler to maintain the financial institution’s digital workspace from mechanically timing out on account of inactivity.

One other worker inside the agency’s commercial-banking division stated she and her colleagues resorted to discussing delicate work-related matters on boards just like the iMessage app, although doing so runs afoul of the financial institution’s guidelines governing compliant communications.

“They’re turning into extra like a authorities and fewer like an employer,” this particular person stated.

Are you an worker at JPMorgan Chase? Contact these reporters. Reed Alexander may be reached at or by way of the encrypted app Sign/SMS at (561) 247-5758. Emmalyse Brownstein may be reached at or Sign/SMS at (305) 857-5516.

Learn the unique article on Enterprise Insider

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